Consumer Rights

Article 46 of the Constitution of Kenya 2010 is on Consumer Rights stating that consumers have:

  • The right to goods and services of reasonable quality
  • The right to the information necessary for them to gain full benefit from goods and services
  • The right to the protection of their health, safety and economic interests
  • The right to compensation for loss or injury arising from defects in goods or services

Consumer Rights have long been recognized in the global arena, starting from when Former USA President, John F. Kennedy listed 4 consumer rights in his speech during the US Congress on 15th March 1962. The initial rights were the rights to safety, information, choice and to be heard. Over the years these rights were expanded to 8, through lobbying by consumer organizations, and were eventually endorsed by the United Nations under the United Nations Guidelines for Consumer Protection in 1985. 15th March has since been set aside as the World Consumer Rights Day, in which the consumer movement in the world come together to celebrate and campaign for consumer rights under thematic areas affecting consumers.

  • Right to satisfaction of basic needs: to access basic goods and services which guarantee survival, such as adequate food, healthcare, sanitation, clothing and shelter
  • Right to safety: be protected against products, production processes and services which are harmful to health or life
  • Right to information: be given facts needed to make informed choices and decisions on factors like quality, quantity, standards and prices of goods and services
  • Right to choice: be allowed to choose between a variety of products and services at competitive prices
  • Right to be heard: in the making and execution of government policy and also be allowed to voice your opinions and grievances at appropriate fora
  • Right to redress: to obtain a fair settlement of just claims
  • Right to consumer education: to acquire skills and knowledge to be an informed and responsible consumer
  • Right to a healthy and sustainable environment: to live and work in an environment which is neither threatening nor dangerous, and which permits a life of dignity and well-being